Return & Refund

Return & Refund Policy

Thank you for choosing EssentialCleaningKitsShop for your household and cleaning supplies! We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Policy

We understand that you may change your mind or that the product may not meet your expectations. You may request a return within 30 days of receiving your product. The following conditions apply to returns:

• The product must be unused, unopened, and in its original packaging.
• For certain personal care items or perishable products (such as cleaning agents, disinfectants, etc.), returns are not accepted once the product has been opened or used.
• If the product is defective or damaged during shipping, we will cover the return shipping cost and provide a full refund.
• Please include your order number and proof of purchase when returning items.

2. Refund Policy

Once we receive your returned product and verify that it meets our return conditions, we will begin processing your refund. Refunds will be issued within 7-10 business days to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Please Note:

• Return shipping fees are typically the responsibility of the customer unless the product is defective or damaged during transit.
• If the return does not meet the conditions outlined above, we will not be able to process a refund.

3. Exchange Policy

If you receive a defective or damaged item, you may request an exchange. Please contact us within 7 days of receiving the product, and provide photos and a description of the issue. We will arrange for an exchange of the same item at no additional charge.

4. How to Request a Return or Refund

To initiate a return or refund, please contact our customer service team:

• Customer Service Email: support@essentialcleaningkits.com
• Live Chat: Use the live chat feature on our website

Please provide your order number, product details, and a description of the issue. Our customer service team will respond within 24 hours and guide you through the return process.

5. Return Address

Returned items should be sent to the following address:

EssentialCleaningKitsShop Return Center
[Return Address]
[City, Postal Code]
[Country]

6. Special Notes

• All returns must be shipped via a traceable mail service to ensure the safe return of your items.
• We are not responsible for lost or damaged items during return shipping. If a returned item is lost or damaged, we will not be able to process a refund or exchange.

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We are dedicated to providing you with high-quality products and excellent service. If you have any questions or concerns during the return or refund process, please feel free to contact our customer service team. Thank you for your understanding and support!