Shipping Policy
Shipping Policy
Thank you for shopping with EssentialCleaningKitsShop! We strive to ensure that your shopping experience is smooth, and that your products arrive safely and on time. Please review our Shipping Policy for details on how we handle the shipping process for our household and cleaning supplies.
1. Order Processing Time
- All orders are processed within 1-2 business days after payment is confirmed. Orders are processed Monday through Friday, excluding weekends and holidays.
- Orders placed on weekends or holidays will be processed on the next business day.
- We will notify you if there is any delay in processing your order or if we need additional information to complete it.
2. Shipping Methods & Delivery Times
We offer several shipping methods to suit your needs, and delivery times may vary depending on your location and the shipping method chosen at checkout. Below are our standard shipping options:
- Standard Shipping: Typically takes 5-7 business days for delivery, depending on your location.
- Expedited Shipping: Typically takes 2-3 business days for delivery.
- Overnight Shipping: Delivered the next business day if ordered before 12:00 PM (local time).
Please note that shipping times are estimates, and actual delivery times may vary based on external factors such as weather, holidays, and carrier delays.
3. Shipping Rates
- Shipping costs are calculated at checkout based on the weight of your order and the delivery address.
- For orders within the U.S., we offer free standard shipping on orders over $50.
- International shipping rates vary depending on the country and order weight. The applicable shipping cost will be displayed at checkout.
4. International Shipping
We currently offer international shipping to select countries. If your country is eligible for international shipping, the available shipping methods and rates will be displayed at checkout. Please note:
- Customs Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments. These fees are determined by the customs regulations of the destination country.
- Shipping Restrictions: Some products may be subject to import restrictions in certain countries. We are not responsible for any items that are not delivered due to customs issues, so please check your country’s import regulations before placing an order.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track the status of your shipment. You can track your package directly through the carrier’s website.
If you do not receive tracking information or have trouble tracking your order, please contact our customer support team at support@essentialcleaningkits.com for assistance.
6. Shipping Delays
While we make every effort to ensure timely deliveries, occasional delays can occur due to factors such as weather, shipping carrier issues, or high demand during peak seasons (e.g., holidays). We will notify you if there is any significant delay with your order.
If your package is delayed or lost in transit, please contact the carrier directly or reach out to us for assistance. We will work with you to resolve the issue.
7. Incorrect Shipping Address
Please ensure that your shipping address is correct before completing your order. If you realize there is an error in your shipping address, please contact us immediately at support@essentialcleaningkits.com. We cannot guarantee changes to your order once it has been processed and shipped.
If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of receiving your tracking information. We will work with the carrier to resolve the issue and arrange for a replacement or refund if applicable.
In case of damaged items, please take photos of the damaged products and packaging and send them to us for assessment.
9. Shipping Address Security
To ensure the security of your order, we may verify the shipping address with your payment method. This is to protect against fraudulent transactions and ensure that the package is delivered to the correct address.
10. Contact Us
If you have any questions or concerns about shipping, please don’t hesitate to reach out to our customer service team:
